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A knowledgeable and available Help Desk is crucial to operating your business in today's workplace. We employ a staff of experienced Help Desk personnel that can help you with all your office and desktop related software.
Key Benefits
- Experienced knowledgeable staff
- Only a phone call away
- Get the right answers to get you out of any jam
- Frontline support when you need it most
- Available to all of your employees
- If we don't know the answer, we will research it for you
- Detailed step-by-step walk troughs
- Friendly and understanding support for even the novice user
Supported Software
Microsoft Office
- Word 97/
- Excel 97/2000
- Access 97/2000
- Power Point
- Outlook
- Publisher
Software Q&A
- We will help you answer software installation questions
- Help you decipher error messages
- Be your spokesperson when dealing with Software manufacturers
- We can keep you updated about new versions as they become available
- *Solve problems with your Custom software applications
*Only when when provisioned in your support contract with IT Total Solutions
Windows 95, 98 & ME
We can answer all your windows 95/98 questions, saving you and your employees valuable time spent trying to decipher error messages, or to find out how to use a certain feature in a software program.
Our support staff has years of experience working with Windows 95, 98 & ME operating systems.
Windows NT/2000
Do you or your current IT staff have questions on how best to support your Windows NT /2000 Servers?
Let our support specialists help you through any server problems you may experience.
Save valuable down time when you have a server go down or just need advice on how to upgrade your existing operating system.
Custom Software Support
Contract Options are available to support users of custom software packages.
Our support team can offer your users detailed support of special custom software programs acting as an intermediary for the software designers.
We can take all help desk support calls, screening technical support or bug report information and passing only needed information to the software designers, thus eliminating unnecessary calls and emails that distract or delay actual software repairs and bug fix updates.
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